We offer a 100% satisfaction guarantee on all orders. If your order does not reach your full expectations, we will refund the amount for all unused, unopened merchandise from your order. Refunds need to be addressed within 7 business days from receipt. If you have expedited shipping fees, they are NOT refundable. Customers are also responsible for the return shipping fee, and it is NOT refundable. Refunds are made in the original form of payment and are issued to the original buyer. If an item may be considered defective, please email email@example.com indicating your name and order number. Defective items need to be addressed within 7 days from receipt. If the product is deemed defective by Pokitme.com, you will be eligible for a refund or replacement of the same item.
Refunds (if applicable)
Once we receive your return, we will send you an email notification once your return is inspected. Please allow 1-2 business days for inspection. Your refund will be processed and a credit will be applied to your original method of payment, within 5-10 business days.
Late or missing refunds (if applicable)
Please note, once a refund is processed, it will take 5-10 business days for funds to appear in your account from your card provider. If you haven’t received your refund after 5-10 business days, please check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned package will be delivered.
If you receive an item that is damaged or defective, please reach out to us at email@example.com.