FAQ

How much is shipping?

We offer FREE worldwide shipping to most countries. If you are not sure if we ship to your country, please visit our "Contact Us" page for more information. Please note, shipping times range between 2-4 weeks.

Can I cancel my order?

Once an order has been placed, it cannot be cancelled. We strive for fast shipping times and usually ship out orders within 1-2 days depending on the demand. If you would like to be refunded for any items in your order, please send us an email and we will give you more info on our return process. Please note that return shipping costs are not included. 

How long does it take for an order to arrive?

This depends on the products in the order. Shipping times range from 2-4 weeks depending on the location of the receiver. With some occasions when products are in high demand, there may be an extra delay but rest assured your order is on its way. If you're still not sure, just email us and we will do our best to keep you updated on your order.

I ordered 2+ items, but only received one... where's my order?

When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!

Shipping to USA: 2-4 weeks
Shipping Worldwide: 2-4 weeks

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including order confirmation and shipping notices. Another reason could be that you did not provide contact information when placing your order. 
If you believe you may have entered your email wrong please contact us and we will fix it for you.

How do I contact you?

If you have any questions that are not on this FAQ page, reach out to us through the "Contact Us" tab on the store.

Please be advised that delivery times vary and are based off your geographical location and your proximity to the nearest sorting center in your locale. Rural addresses may run to the maximum delivery time expected. 

If the item is in high demand it can take us 10-20 days to re-stock the item before shipping it out in some rare occasions so please rest assured it's not uncommon for delays.